5rrr4 Terms & Conditions

1.1 Definitions

The key terms used in these Terms are defined as follows:

• "Platform" refers to the 5rrr4 website, mobile site, and all associated services.
• "User" or "You" refers to any person, registered or unregistered, on the platform.
• "Account" refers to your personal account created on 5rrr4.
• "Balance" refers to the funds deposited in your account.
• "Bonus Funds" refers to additional funds provided as part of a promotion, which can be withdrawn after fulfilling specific conditions.

1.2 Scope of Application

These Terms apply to all services of 5rrr4, including sports betting (cricket, badminton, football, and others), online slots, live casino games, and any promotional activities. These Terms must be read together with the Privacy Policy and the Responsible Gaming Policy.

2.1 Age Requirement

You must be at least 21 years old to use 5rrr4's services. This platform is for users aged 21 and above only. We may request proof of identity at any time to verify age. Accounts opened with false information will be closed immediately and the balance may be forfeited.

2.2 One Account Rule

Each user may operate only one account. If a single person opens multiple accounts, all of them will be fully closed and balances may be seized. Creating multiple accounts using the same device, IP address, or payment method is also prohibited.

2.3 Providing Accurate Information

You must provide accurate, complete, and up-to-date information at the time of registration. If there is a mismatch in name, phone number, or payment details, withdrawals may be blocked. If you need to update your information, contact the support team.

2.4 Account Security

You are fully responsible for keeping your account password and login details confidential. You are personally responsible for all activities carried out from your account. If you suspect unauthorized access to your account, notify support immediately.

3.1 Accepted Payment Methods

5rrr4 currently supports the following payment methods:

• bKash — Bangladesh's most popular mobile banking service
• Nagad — Digital financial service of the Postal Department
• Rocket — Dutch-Bangla Bank's mobile wallet service
• Upay — UCB's mobile financial service

Transactions through methods other than those listed above are not accepted.

3.2 Deposit Limits

The minimum deposit amount is ৳100 for each method. The maximum deposit limit may vary depending on account level and the method used.

3.3 Withdrawal Rules

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳800
• Withdrawal requests are generally processed within 5–30 minutes
• Wagering requirements must be met before withdrawing bonuses
• Withdrawals are generally made to the same payment method used for the deposit
• Identity verification may be required before withdrawal

4.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. This means if you deposit ৳1,000, your account will have a total of ৳2,000 (৳1,000 deposit + ৳1,000 bonus). If you deposit ৳18,000 or more, the maximum ৳8,000 bonus is added, giving a total of ৳26,000.

4.2 Wagering Requirements

A 10x wagering requirement applies to the welcome bonus. Wagering is calculated only on the bonus amount, not on the combined total of deposit and bonus.

Example: ৳1,000 bonus × 10 = ৳10,000 must be wagered before withdrawal.

4.3 General Bonus Terms

• Each user may claim each promotion only once.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirements are met.
• Multiple bonuses cannot be used at the same time unless separately approved.
• 5rrr4 reserves the right to cancel bonuses in cases of unusual betting patterns or bonus abuse.
• 5rrr4 reserves the right to modify, suspend, or cancel any promotion.

6.1 Betting Activity

Sports betting, slots, live casino, and other games are available to enjoy at 5rrr4. All betting activity will be governed by these Terms.

6.2 General Betting Terms

• Your account must have sufficient balance before placing a bet.
• A confirmed bet cannot be cancelled or changed unless a technical error on the platform is proven.
• If a match or event is cancelled, the bet amount will be refunded.
• If incorrect odds are displayed due to a technical error, the bet may be considered void.

6.3 Prohibited Activities

The following activities are strictly prohibited and if detected, the account will be permanently closed:

• Participating in match fixing or any fraudulent activity
• Automated betting using software or bots
• Operating an account using another person's identity
• Money laundering or any illegal financial activity
• Any attempt to hack or gain unauthorized access to the platform's systems
• Abusing the bonus system or taking bonus benefits through multiple accounts

7.1 Service Availability

5rrr4 strives to provide uninterrupted service at all times, however service may be temporarily disrupted due to maintenance, technical issues, or external circumstances. In such situations, 5rrr4 will not be liable for any losses.

7.2 Limitation of Liability

5rrr4 accepts no liability in the following cases:

• Losses caused by the user's own error
• Losses caused by internet connection issues
• Delays or errors from third-party payment providers
• Unexpected technical failures
• Unauthorized access to an account where the user themselves disclosed their password

7.3 Right to Suspend or Close an Account

5rrr4 reserves the right to temporarily suspend or permanently close any account at any time without giving reasons, especially in cases of terms violations. In such cases, valid balances are generally returned, however bonus funds may be forfeited.

8.1 Data Collection & Use

We collect only the information necessary to provide our services. Your personal information will not be sold to any third party. To learn more about how your data is used, please read our Privacy Policy.

8.2 Cookies

Our website uses cookies to improve service quality. Continued use of the platform means you are considered to have agreed to the cookie policy.

9.1 Self-Regulation Tools

5rrr4 provides users with various self-regulation tools, such as setting deposit limits, taking temporary breaks, and permanent self-exclusion. To use these features, please contact the support team.

9.2 Protection of Minors

Use of the platform by minors (under 21 years of age) is strictly prohibited. Parents and guardians are requested to use parental control software on family devices.

10.1 Support Channels

5rrr4's customer service team is available 7 days a week, 24 hours a day. You can get help in both Bengali and English:

• Live Chat: Instant support through the live chat option on the website
• Email: [email protected]

10.2 Complaint Process

If you have a complaint, please first contact the support team via live chat or email. If the support team is unable to resolve the issue, your complaint will be escalated to higher authorities. 5rrr4 is committed to investigating all complaints impartially.

11.1 Intellectual Property

All content, logos, graphics, software, and other materials on the 5rrr4 website are the intellectual property of 5rrr4. Reproduction, distribution, or commercial use of any content without written permission is prohibited.

11.2 Severability of Terms

If any part of these terms and conditions is found to be invalid or unenforceable, the remaining parts will continue to be fully effective and binding.

11.3 Amendments to Terms

5rrr4 reserves the right to amend these terms and conditions at any time. Updated terms will take effect as soon as they are published on the website. Users will be notified of significant changes.

11.4 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together constitute the entire agreement between you and 5rrr4. Any previous oral or written discussions are superseded by this agreement.